Frequently Asked Questions (FAQs)

Frequently Asked Questions

My package has not arrived, is this normal?
Typically from purchase date to delivery it takes 3-7 days via USPS depending on location. We offer Guaranteed Delivery.

I wish to cancel my order, is it possible?
You have 24 hours from the moment your order was made. Send us an e-mail and we will cancel and refund the order less S&H.

How do I know if my order is being delivered or not?
Click on the “follow-up order” tab and enter your order number and e-mail address used when ordering. You will be able to see the status of your package.

My item is damaged, can I get a refund?
If the item arrives broken, send it back and we will issue a refund.

I am not satisfied with my order, can I be reimbursed?
Please contact us within 7 days from receiving the product. All you have to do is return the item and we will refund it less S&H. The costs to return the product are at your own expense. To be eligible for a return and fill refund, your item must be in the same condition that you received it. It must also be in the original packaging.

How long does it take to receive my refund?
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 – 10 business days. If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.

I still have not received my refund?
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@fitnus.com

How do I contact you?
Please email us at: support@fitnus.com and call us at: 1-800-311-1794 (For a quick response, please contact us by e-mail)

Can I trust you?
Absolutely, we accept payments via Visa, Mastercard, American Express and Paypal. Our online shop is constantly monitored, so we would not be able to continue our services if we had a high rate of dissatisfied customers.